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WITHDRAWAL


1. SCOPE
  • 1.1 The following information concerning the exercise of your right of withdrawal supplements our Terms and Conditions (“T&C”) of 25 March 2020 which you will find here.
  • 1.2 The right of withdrawal described below is only applicable if you are a consumer. If you are a business customer, this right of withdrawal is not applicable.

2. RIGHT OF WITHDRAWAL
  • 2.1 As a consumer you have the right to withdraw from the Contract within 14 days without giving any reason.
  • 2.2 You shall not have the right of withdrawal, in particular, if we have made the products to your specifications or have personalised them.
  • 2.3 The withdrawal period will expire after 14 days:
  • (a) from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
  • (b) in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, from the day on which you acquire, or a third party other than the carried and indicated by you acquires, physical possession of the last lot or piece. 

3. EXERCISE OF THE RIGHT OF WITHDRAWAL
  • 3.1 To exercise the right of withdrawal, you must inform us of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the below model withdrawal form, but it is not obligatory.
  • 3.2 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

4. EFFECTS OF WITHDRAWAL
  • 4.1 If you withdraw from the Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of a delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 
  • 4.2 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the Contract to us. The deadline is met if you send us back the goods before the period of 14 days expired.
  • 4.3 Sie haben die Waren unverzüglich und in jedem Fall spätestens innerhalb von 14 Tagen ab dem Tag, an dem Sie uns über den Widerruf des Vertrages unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von 14 Tagen absenden. Sie tragen die unmittelbaren Kosten der Rücksendung der Waren. You will have to bear the direct cost of returning the goods.
  • 4.4 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Version: 25 March 2020
Address:
VITALIS Dr. Joseph GmbH
Christoforusstrasse 5
39031 Bruneck (BZ), Italy