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If you are a consumer, you have the possibility, in addition to the recourse to the ordinary courts, to submit a complaint to an out-of-court resolution of disputes in accordance with Regulation (EU) No 524/2013, details of which can be found in Regulation (EU) No 524/2013 and at https://ec.europa.eu/consumers/odr. You can find our e-mail address here. Please note that we are not obliged to participate in out-of-court dispute resolution proceedings before ADR entities.

Version: 25 March 2020