ORDER, SHIPPING & PAYMENT
We offer a range of secure payment options to ensure a smooth and convenient checkout experience.
The following payment methods are available:
- Amazon Pay
- Apple Pay
- Klarna (not available in all countries)
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Instant bank transfer
- Prepayment with bank transfer
We offer free shipping once the minimum order value for your delivery country is reached.
For orders below this threshold, a fixed shipping fee applies, which is clearly displayed in the shopping cart.
We ship throughout Europe as well as to selected international destinations.
In addition to all EU countries, we also deliver to Liechtenstein, Switzerland, the United Kingdom and Norway. Further international deliveries are possible upon request via email at order@teamdrjoseph.com.
Orders are dispatched immediately after payment is received. Delivery usually takes 3–5 business days.
Once your order has been shipped, you will automatically receive a tracking link by email.
This allows you to follow your parcel at any time and see the estimated delivery date.
Orders can only be changed or canceled as long as they have not yet been shipped. Please contact us immediately by phone at +39 0474 554 726 so we can check the status of your order.
Yes, TEAM DR JOSEPH offers a Loyalty Program that allows customers to collect reward points for various activities and redeem them in our online shop.
Points are earned not only with every purchase, but also for actions such as signing up for our newsletter or writing product reviews. Collected points can be redeemed for future orders.
Learn more about the Loyalty Program
HAPPINESS GUARANTEE & RETURNS
Your satisfaction is very important to us. If you are not completely happy with a product, our Happiness Guarantee ensures that we will find a solution together. Our customer service team will be happy to assist you personally. Simply email us at support@teamdrjoseph.com or call us at +39 0474 554 726.
Learn more about our Happiness Guarantee
If a product arrives damaged, please send us a photo of the item along with the batch number, which can be found on the bottom of the product, via email to support@teamdrjoseph.com. Our support team will get back to you as quickly as possible to find a suitable solution.
PRODUCTS & INGREDIENTS
Our products are based on botanical active ingredients and biotechnologically derived ingredients.
Transparency is very important to us: all ingredients are listed on the back of the product packaging and on each product page of our website. In addition, our ingredient glossary provides detailed information on individual active ingredients, so you know exactly what our products contain.
Yes, the effectiveness of many of our products is supported by clinical studies.
These studies evaluate not only general aspects such as skin feel, but also specific parameters like the reduction of wrinkle depth and width, delivering visible and measurable results.
Yes, the ingredients used in the formulations of our skincare products are of vegan origin. This can be verified in the ingredient list of each product, shown in the INCI on the packaging or online.
No, we consistently avoid silicones, parabens, mineral oils, paraffins, and PEGs. This can be verified in the ingredient list of each product, shown in the INCI on the packaging or online.
No, we use fragrance compositions made from essential oils or nature-based components. Our focus is on authentic scent profiles that enhance the sensory experience.
No, our formulations do not contain any added microplastics.
Our products are developed, formulated and manufactured in Italy.
Our products do not carry a traditional PAO symbol, but instead display a best-before date on the packaging. This indicates how long the unopened product retains its full quality, safety and effectiveness.
After opening, products should generally be used within 6 to 8 months, depending on storage and use. To preserve freshness and performance, we recommend storing them in a cool, dry place away from direct sunlight.
Natural skincare products should be stored in a cool, dry place and protected from direct sunlight to maintain their effectiveness.
After opening, we recommend using them within 6 to 8 months.
Natural raw materials may show slight variations in scent depending on the harvest year.
We deliberately avoid adjusting fragrances synthetically in order to preserve the authenticity of the plants.
Yes, many of our products are also available in convenient travel sizes, making them perfect for discovering the products without obligation.
For an ideal introduction to our skincare collection, we recommend our Miracle Glow Bundle. This starter set combines the powerful effects of high-quality ingredients with a thoughtfully designed routine that deeply nourishes the skin, provides intense hydration and supports a healthy glow.
Spa treatments can be booked directly with our partner hotels and partner beauty institutes.
You can find all locations and contact details via our Spa Finder.
APPLICATION & SKIN COMPATIBILITY
A balanced skincare routine consists of several steps to cleanse, care for and protect the skin.
- Makeup removal: Removes makeup, dirt and excess sebum – the first step for clean skin.
- Cleansing: Thoroughly clears the skin and removes any remaining impurities.
- Toner: Restores the pH value, refines the pores and prepares the skin for subsequent skincare products.
- Peeling (1-2 times per month): Promotes cell renewal and removes dead skin cells.
- Mask (1-2 times per week): Addresses specific skin needs and provides an extra boost of nourishment.
- Serum: Provides highly concentrated active ingredients for intensive care.
- Eye and lip care: Protects and cares for the sensitive skin around the eyes and lips.
- Cream: Moisturizes and protects the skin from external influences.
- Sun protection: Daily protection against UVA and UVB rays – even on cloudy days – helps prevent skin damage and premature aging.
Find your personalized routine with our digital skin analysis.
Yes, all our products are designed to be modular and can be safely combined.
Our formulations are created so that active ingredients work synergistically without overloading the skin. This allows skincare routines to be adapted flexibly to daily needs, seasons and individual skin conditions.
All our products are gender-neutral, suitable for all skin types and safe to use during pregnancy and breastfeeding.
Since every skin is unique, we offer specialized product lines tailored to different skin needs, whether dry, blemish-prone or sensitive skin. If you are unsure which products are right for you, our digital skin analysis can help you find your ideal routine.
Yes, all of our formulations are dermatologically tested, and many of our products are also suitable for sensitive skin. Each product page provides information on which formulas are especially well suited for sensitive skin.
Because every skin reacts differently, we recommend performing a patch test on a small area of skin before first use. For particularly sensitive or reactive skin, we also recommend consulting a dermatologist.
In general, our products are safe to use during pregnancy and breastfeeding.
However, as hormonal changes can make the skin more sensitive during this time, we recommend performing a patch test on the forearm before use. Apply a small amount of product and leave it on for 24 hours without washing or rubbing. If redness, itching or irritation occurs, discontinue use.
If you have known allergies to specific ingredients, please consult your doctor.
LONGEVITY & SKIN HEALTH
Skin Longevity represents a holistic approach focused on preserving the skin’s natural vitality over the long term.
It plays a central role in the development of our products, our holistic skincare philosophy and our treatments. We view skincare not as a short-term beauty routine, but as a conscious contribution to long-term skin health and well-being.
Our formulations are designed to strengthen skin functions, prevent premature signs of aging and support lasting skin vitality.
Learn more about Skin Longevity
Our products are designed not only to deliver visible immediate results, but also to promote long-term skin health and resilience in a holistic way.
By combining highly effective ingredients with advanced skin research, our formulations strengthen the skin from within. They support natural regeneration, optimize moisture balance and reinforce the skin barrier, making the skin more resistant to environmental stress and free radicals.
At the same time, we rely on skin-friendly formulations that are free from potentially irritating substances, ensuring gentle yet effective care even for sensitive skin.
