Instructions on withdrawal for consumers
If you act as a consumer, you have a legal right of withdrawal pursuant to Article 52 and following of the Italian Consumer Code, of which we inform you below. The present instructions on withdrawal form an integral part of our Terms and Conditions (T&C).
Right of withdrawal
You have the right to withdraw from the Sales Contract within 14 days without giving any reason, except where the supplied goods (a) are made to your specifications or clearly personalised, (b) are liable to deteriorate or expire rapidly or (c) are sealed and not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The withdrawal period will expire after 14 days (a) from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or (b), in the case of a contract relating to multiple goods ordered by you in one order and delivered separately, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (see our contact details in the Legal Notices) of your decision to withdraw from the Sales Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form available for download below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the Sales Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Sales Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the Sales Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You can download the model withdrawal form directly from our Website.
Adress for return shipment
VITALIS Dr. Joseph GmbH
39031 Bruneck (BZ)
Fax: +39 0474 531108